Privacy Policy

What information do we collect?

We collect personal information that is reasonably necessary to provide our services and operate our business. This includes:

• Contact details - such as your name, email address, phone number, and business name
• Business information - such as your ABN, website address, and details about your project or goals
• Billing information - such as your invoicing address and payment details (payment processing is handled by secure third-party providers)
• Technical data - when you visit our website, we may automatically collect your IP address, browser type, device type, pages visited, and referring URLs via cookies and analytics tools such as Google Analytics

We only collect information that is relevant to providing our services or improving your experience on our website. We do not collect sensitive information (such as health or financial account data) unless you specifically provide it to us in the context of a project.

How do we use your information?

We use the information we collect to:

• Respond to your enquiries and provide quotes or proposals
• Deliver, manage, and improve the services we provide to you
• Communicate with you about your project - including updates, approvals, and supportIssue invoices and process payments
• Send relevant marketing updates or newsletters, where you have opted in or where permitted by law (you can unsubscribe at any time)
• Improve our website and internal processes using aggregated analytics data
• Meet our legal and regulatory obligations

We will not use your personal information for any purpose not described in this policy without first obtaining your consent, unless required by law.

How long do we keep your information?

We retain your personal information for as long as it is needed to fulfil the purposes for which it was collected - including to meet any legal, accounting, or reporting obligations.
As a general guide:

• Client and project records are retained for a minimum of 7 years, in line with standard Australian tax and business record-keeping requirements
• Enquiry and contact form data is retained for as long as it is relevant to an ongoing or potential business relationship
• Website analytics data is retained in accordance with the data retention policies of the analytics provider (e.g. Google Analytics)

When personal information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it.
Some of the tools and platforms we use may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your information consistently with the Australian Privacy Principles.

What are your privacy rights?

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you - you can request a copy of your information at any time
Correct your information - if any information we hold is inaccurate, out of date, or incomplete, you can ask us to update it
Opt out of marketing - you can unsubscribe from any marketing communications at any time using the link in the email, or by contacting us directly
Make a complaint - if you believe we have not handled your personal information appropriately, you have the right to raise a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, please contact us using the details below. We will respond to all requests within a reasonable timeframe, generally within 30 days.

How do we keep your information safe?

We take the security of your personal information seriously and have put reasonable measures in place to protect it from misuse, loss, unauthorised access, modification, or disclosure. These include:

• Encrypted website communications (SSL/TLS) for all data transmitted to and from our website
• Access controls limiting who within our team can access personal information
• Use of reputable, security-focused third-party platforms for email, file storage, and project management
• Regular reviews of the tools and services we use to ensure they meet appropriate security standards

While we take all reasonable precautions, no method of data transmission over the internet is completely secure. We cannot guarantee the absolute security of information sent to or from our website.

If you have any concerns about the security of your information, or if you believe a data breach may have occurred, please contact us immediately.